Refund Policy
At Bag & Watch , we value customer satisfaction and strive to provide the best shopping experience. Please read our Refund & Return Policy carefully before making a purchase.
Return Policy
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received.
- The product must include original tags, packaging, and accessories.
- Proof of purchase or order confirmation is required.
Returns sent without prior approval will not be accepted.
Damaged, Defective, or Wrong Products
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective item
- The wrong product
Please contact us within 48 hours of delivery with:
- Order ID
- Product images/videos
- Description of the issue
Our support team will review the issue and arrange a suitable resolution.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products
- Sale or discounted items
- Gift cards
- Used or damaged products after delivery
- Personal care items
- Hazardous materials or flammable products
If you are unsure whether your item is eligible, please contact our support team before requesting a return.
Exchanges
To exchange a product:
- Request a return for the original item.
- Once approved, place a new order for the desired product.
This is the fastest and most efficient exchange process.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing time may take 7–10 business days.
- Banks or payment providers may require additional processing time.